Delivery
Every personalised order is prepared with care. Current processing times are shown on each product page and are separate from the delivery estimate.
Once your order has been dispatched, you will receive confirmation using the contact details provided at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays.
Returns
Because personalised products are made specifically for you, they cannot usually be returned or exchanged for a change of mind.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photographs so we can put things right. Your statutory rights are unaffected.