Are your products personalised?
Yes. Each listing explains which names, dates, ages, colours or wording can be customised.
How long will my order take?
The current preparation time is shown on the individual product page. Delivery time is additional.
Can I change my personalisation?
Contact us as quickly as possible. We can only make changes if production has not started.
Will I receive a proof?
A proof is only supplied where this is stated in the product listing or agreed before production.
What if my order arrives damaged or incorrect?
Please contact us with your order number and photographs of the item and packaging so we can help.
Can I send a gift directly to the recipient?
Yes. Enter the recipient’s delivery address at checkout and select any available gift-packaging options on the product page.