Terms of service
These Terms of Service apply to purchases made through the TwinTrendsDesigns website. By placing an order with us, you agree to these terms.
Products
TwinTrendsDesigns creates personalised gifts, glassware, prints, keepsakes and related products. Many products are made or personalised specifically for each customer.
We make reasonable efforts to display products accurately. Colours and appearance may vary slightly depending on screen settings, materials and the handmade or personalised nature of an item.
Personalisation
You are responsible for checking all names, dates, photographs, wording, spelling and other personalisation information before submitting your order.
Unless otherwise agreed, we will produce personalised items using the information provided when the order is placed.
If we reproduce the details supplied by you accurately, we are not responsible for errors contained in the information you submitted.
If you notice an error after ordering, contact us as soon as possible. We will try to help where production has not begun, but changes cannot be guaranteed.
We may contact you if information required to complete your personalisation is missing or unclear. Delays in receiving necessary information may affect production and dispatch.
Customer-supplied photographs and content
Where you upload photographs, wording or other content for personalisation, you confirm that you have the necessary right or permission to provide and use that content for your order.
You must not submit unlawful, abusive, infringing or otherwise prohibited material.
We reserve the right to refuse or cancel an order where we reasonably believe the requested content is unlawful or inappropriate. Any applicable refund will be handled according to the circumstances and your statutory rights.
Orders and payment
Prices are shown in GBP.
Payment must be successfully authorised using one of the payment methods offered at checkout.
Submitting an order does not require us to accept it in circumstances where, for example, there has been an obvious pricing error, payment cannot be authorised, required personalisation cannot reasonably be fulfilled, or we are unable to supply the product.
If we cannot accept or fulfil an order after payment has been taken, we will provide an appropriate refund.
Production and delivery
Most products are made to order. The usual processing time is 2–4 business days, unless otherwise stated on the product page.
Delivery times are separate from production times. Selecting an Express delivery service does not remove the production period.
Please see our Shipping Policy and Delivery & Returns information for further details.
Cancellations and returns
Personalised goods and goods made to a customer’s specifications are generally excluded from the statutory change-of-mind cancellation right where UK law permits.
Eligible non-personalised goods retain applicable UK cancellation rights.
These exclusions do not affect your statutory rights where goods are faulty, damaged, incorrect or misdescribed.
Please read our Refund Policy for full details.
Website information
We aim to keep product descriptions, prices and other website information accurate. We may correct errors or update information where necessary.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Governing law
These Terms are governed by the applicable laws of the United Kingdom. Consumers also retain any mandatory protections and rights available to them under applicable consumer law.